/* =================================================================
   SilverExtensions Support Widget — Dark theme matching main site
   ================================================================= */

#se-support-widget {
  --sw-bg: #0b0e16;
  --sw-bg-card: #111827;
  --sw-bg-input: #1e293b;
  --sw-border: rgba(200, 215, 240, 0.08);
  --sw-border-hover: rgba(200, 215, 240, 0.18);
  --sw-text: #f1f5f9;
  --sw-text-muted: #94a3b8;
  --sw-accent: #818cf8;
  --sw-accent-bright: #a5b4fc;
  --sw-success: #34d399;
  --sw-danger: #f87171;
  --sw-warning: #fbbf24;
  --sw-radius: 14px;
  --sw-radius-sm: 10px;
  --sw-font: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;

  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 99999;
  font-family: var(--sw-font);
}

/* ── FAB Button ──────────────────────────────────────── */

#se-fab {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  border: 1px solid var(--sw-border);
  background: linear-gradient(135deg, #818cf8 0%, #6366f1 100%);
  color: white;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 24px rgba(99, 102, 241, 0.4);
  transition: all 0.2s ease;
}

#se-fab:hover {
  transform: scale(1.08);
  box-shadow: 0 6px 32px rgba(99, 102, 241, 0.5);
}

#se-fab.se-active {
  background: var(--sw-bg-card);
  box-shadow: 0 2px 12px rgba(0, 0, 0, 0.3);
}

#se-fab.se-active svg {
  stroke: var(--sw-accent);
}

/* ── Panel ───────────────────────────────────────────── */

#se-panel {
  position: absolute;
  bottom: 68px;
  right: 0;
  width: 380px;
  max-height: 560px;
  background: var(--sw-bg);
  border: 1px solid var(--sw-border);
  border-radius: var(--sw-radius);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  box-shadow: 0 8px 48px rgba(0, 0, 0, 0.5);
  animation: se-slide-up 0.2s ease;
}

#se-panel.se-hidden {
  display: none;
}

@keyframes se-slide-up {
  from { opacity: 0; transform: translateY(12px); }
  to { opacity: 1; transform: translateY(0); }
}

/* ── Header ──────────────────────────────────────────── */

#se-header {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--sw-border);
  background: var(--sw-bg-card);
}

#se-title {
  flex: 1;
  font-size: 14px;
  font-weight: 600;
  color: var(--sw-text);
}

#se-back, #se-close {
  background: none;
  border: none;
  color: var(--sw-text-muted);
  cursor: pointer;
  padding: 4px;
  border-radius: 6px;
  display: flex;
  align-items: center;
}

#se-back:hover, #se-close:hover {
  color: var(--sw-text);
  background: var(--sw-bg-input);
}

#se-back.se-hidden { display: none; }

/* ── Body ────────────────────────────────────────────── */

#se-body {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  min-height: 300px;
  max-height: 460px;
}

#se-body::-webkit-scrollbar {
  width: 4px;
}

#se-body::-webkit-scrollbar-track {
  background: transparent;
}

#se-body::-webkit-scrollbar-thumb {
  background: var(--sw-border-hover);
  border-radius: 2px;
}

/* ── Welcome ─────────────────────────────────────────── */

.se-welcome {
  text-align: center;
  padding: 16px 0 20px;
}

.se-welcome-icon {
  display: inline-flex;
  padding: 12px;
  background: rgba(129, 140, 248, 0.1);
  border-radius: 50%;
  margin-bottom: 12px;
  color: var(--sw-accent);
}

.se-welcome h3 {
  font-size: 18px;
  font-weight: 700;
  color: var(--sw-text);
  margin: 0 0 6px;
}

.se-welcome p {
  font-size: 13px;
  color: var(--sw-text-muted);
  margin: 0;
}

/* ── Search ──────────────────────────────────────────── */

.se-search-wrap {
  margin-bottom: 16px;
}

#se-search {
  width: 100%;
  padding: 10px 14px;
  background: var(--sw-bg-input);
  border: 1px solid var(--sw-border);
  border-radius: var(--sw-radius-sm);
  color: var(--sw-text);
  font-size: 13px;
  font-family: var(--sw-font);
  outline: none;
  transition: border-color 0.2s;
  box-sizing: border-box;
}

#se-search:focus {
  border-color: var(--sw-accent);
}

#se-search::placeholder {
  color: var(--sw-text-muted);
}

/* ── Quick Actions ───────────────────────────────────── */

.se-quick-actions {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.se-action-btn {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  background: var(--sw-bg-card);
  border: 1px solid var(--sw-border);
  border-radius: var(--sw-radius-sm);
  color: var(--sw-text);
  font-size: 13px;
  font-family: var(--sw-font);
  cursor: pointer;
  transition: all 0.15s;
  text-align: left;
}

.se-action-btn:hover {
  border-color: var(--sw-border-hover);
  background: var(--sw-bg-input);
}

.se-action-btn svg {
  flex-shrink: 0;
  color: var(--sw-accent);
}

/* ── Chat Messages ───────────────────────────────────── */

.se-chat-messages {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: 340px;
  overflow-y: auto;
  padding-bottom: 8px;
}

.se-msg {
  padding: 10px 14px;
  border-radius: 12px;
  font-size: 13px;
  line-height: 1.5;
  max-width: 90%;
}

.se-msg-user {
  background: var(--sw-accent);
  color: white;
  align-self: flex-end;
  border-bottom-right-radius: 4px;
}

.se-msg-bot {
  background: var(--sw-bg-card);
  border: 1px solid var(--sw-border);
  color: var(--sw-text);
  align-self: flex-start;
  border-bottom-left-radius: 4px;
}

/* ── Article links in chat ───────────────────────────── */

.se-article-list {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-top: 10px;
}

.se-article-link {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 8px 12px;
  background: var(--sw-bg-input);
  border: 1px solid var(--sw-border);
  border-radius: 8px;
  color: var(--sw-accent-bright);
  font-size: 12px;
  font-family: var(--sw-font);
  cursor: pointer;
  text-align: left;
  transition: border-color 0.15s;
}

.se-article-link:hover {
  border-color: var(--sw-accent);
}

.se-cat {
  font-size: 10px;
  color: var(--sw-text-muted);
  white-space: nowrap;
  flex-shrink: 0;
}

.se-inline-btn {
  margin-top: 10px;
  padding: 8px 14px;
  background: var(--sw-accent);
  color: white;
  border: none;
  border-radius: 8px;
  font-size: 12px;
  font-family: var(--sw-font);
  font-weight: 600;
  cursor: pointer;
}

.se-inline-btn:hover {
  opacity: 0.9;
}

/* ── Chat Input ──────────────────────────────────────── */

.se-chat-input {
  display: flex;
  gap: 8px;
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid var(--sw-border);
}

#se-chat-q {
  flex: 1;
  padding: 8px 12px;
  background: var(--sw-bg-input);
  border: 1px solid var(--sw-border);
  border-radius: 8px;
  color: var(--sw-text);
  font-size: 13px;
  font-family: var(--sw-font);
  outline: none;
}

#se-chat-q:focus {
  border-color: var(--sw-accent);
}

#se-chat-q::placeholder {
  color: var(--sw-text-muted);
}

#se-chat-send {
  width: 36px;
  height: 36px;
  border-radius: 8px;
  border: none;
  background: var(--sw-accent);
  color: white;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

#se-chat-send:hover {
  opacity: 0.9;
}

/* ── KB Browse ───────────────────────────────────────── */

.se-kb-browse {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.se-kb-cat h4 {
  font-size: 11px;
  font-weight: 600;
  color: var(--sw-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.06em;
  margin: 0 0 8px;
}

.se-kb-cat .se-article-link {
  margin-bottom: 4px;
}

/* ── Article View ────────────────────────────────────── */

.se-article {
  font-size: 13px;
  line-height: 1.6;
}

.se-article h3 {
  font-size: 16px;
  font-weight: 700;
  color: var(--sw-text);
  margin: 8px 0 12px;
}

.se-article-content p {
  color: var(--sw-text);
  margin: 0 0 12px;
}

.se-helpful {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-top: 20px;
  padding-top: 16px;
  border-top: 1px solid var(--sw-border);
  font-size: 13px;
  color: var(--sw-text-muted);
}

.se-helpful-btn {
  padding: 6px 16px;
  border: 1px solid var(--sw-border);
  border-radius: 6px;
  background: var(--sw-bg-card);
  color: var(--sw-text);
  font-size: 12px;
  font-family: var(--sw-font);
  cursor: pointer;
}

.se-helpful-btn:hover {
  border-color: var(--sw-accent);
}

.se-thanks {
  color: var(--sw-success);
  font-size: 13px;
}

/* ── Forms ───────────────────────────────────────────── */

.se-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.se-field {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.se-field label {
  font-size: 12px;
  color: var(--sw-text-muted);
  font-weight: 500;
}

.se-req {
  color: var(--sw-danger);
}

.se-field input,
.se-field textarea,
.se-field select {
  padding: 8px 12px;
  background: var(--sw-bg-input);
  border: 1px solid var(--sw-border);
  border-radius: 8px;
  color: var(--sw-text);
  font-size: 13px;
  font-family: var(--sw-font);
  outline: none;
  resize: vertical;
}

.se-field input:focus,
.se-field textarea:focus,
.se-field select:focus {
  border-color: var(--sw-accent);
}

.se-field input::placeholder,
.se-field textarea::placeholder {
  color: var(--sw-text-muted);
}

.se-field select {
  cursor: pointer;
  -webkit-appearance: none;
  appearance: none;
}

.se-submit-btn {
  padding: 10px 20px;
  background: var(--sw-accent);
  color: white;
  border: none;
  border-radius: 8px;
  font-size: 13px;
  font-weight: 600;
  font-family: var(--sw-font);
  cursor: pointer;
  transition: opacity 0.15s;
}

.se-submit-btn:hover {
  opacity: 0.9;
}

.se-submit-btn:disabled {
  opacity: 0.5;
  cursor: default;
}

/* ── Ticket Success ──────────────────────────────────── */

.se-success-state {
  text-align: center;
  padding: 24px 0;
}

.se-success-icon {
  margin-bottom: 12px;
}

.se-success-state h3 {
  font-size: 18px;
  font-weight: 700;
  color: var(--sw-text);
  margin: 0 0 8px;
}

.se-success-state p {
  font-size: 13px;
  color: var(--sw-text-muted);
  margin: 0 0 4px;
}

.se-ticket-number {
  display: inline-block;
  padding: 8px 20px;
  background: var(--sw-bg-card);
  border: 1px solid var(--sw-accent);
  border-radius: 8px;
  font-size: 18px;
  font-weight: 700;
  color: var(--sw-accent-bright);
  font-family: monospace;
  margin: 8px 0;
}

/* ── Ticket Lookup Detail ────────────────────────────── */

.se-ticket-detail {
  margin-top: 16px;
}

.se-ticket-header {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}

.se-status {
  font-size: 11px;
  font-weight: 600;
  padding: 3px 10px;
  border-radius: 20px;
}

.se-status-open {
  background: rgba(251, 191, 36, 0.15);
  color: var(--sw-warning);
}

.se-status-progress {
  background: rgba(129, 140, 248, 0.15);
  color: var(--sw-accent);
}

.se-status-resolved {
  background: rgba(52, 211, 153, 0.15);
  color: var(--sw-success);
}

.se-ticket-detail h4 {
  font-size: 14px;
  font-weight: 600;
  color: var(--sw-text);
  margin: 0 0 4px;
}

.se-ticket-msg {
  font-size: 13px;
  color: var(--sw-text);
  background: var(--sw-bg-card);
  border-radius: 8px;
  padding: 10px 14px;
  margin: 10px 0;
  border: 1px solid var(--sw-border);
}

/* ── Replies ─────────────────────────────────────────── */

.se-replies {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin: 12px 0;
}

.se-reply {
  padding: 10px 14px;
  border-radius: 10px;
  font-size: 13px;
}

.se-reply-admin {
  background: rgba(129, 140, 248, 0.08);
  border: 1px solid rgba(129, 140, 248, 0.15);
}

.se-reply-user {
  background: var(--sw-bg-card);
  border: 1px solid var(--sw-border);
}

.se-reply-meta {
  font-size: 11px;
  color: var(--sw-text-muted);
  margin-bottom: 4px;
}

.se-reply-form {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 12px;
}

.se-reply-form textarea {
  padding: 8px 12px;
  background: var(--sw-bg-input);
  border: 1px solid var(--sw-border);
  border-radius: 8px;
  color: var(--sw-text);
  font-size: 13px;
  font-family: var(--sw-font);
  outline: none;
  resize: vertical;
}

.se-reply-form textarea:focus {
  border-color: var(--sw-accent);
}

/* ── Utilities ───────────────────────────────────────── */

.se-loading {
  text-align: center;
  color: var(--sw-text-muted);
  font-size: 13px;
  padding: 32px 0;
}

.se-error {
  color: var(--sw-danger);
  font-size: 12px;
  margin-top: 8px;
}

.se-error.se-hidden {
  display: none;
}

.se-muted {
  color: var(--sw-text-muted);
  font-size: 12px;
}

/* ── Responsive ──────────────────────────────────────── */

@media (max-width: 440px) {
  #se-panel {
    width: calc(100vw - 32px);
    right: -8px;
    bottom: 64px;
  }

  #se-support-widget {
    bottom: 16px;
    right: 16px;
  }
}